When Self-Service Backfires: Why Anxious Customers Need Human Reassurance
New research by Michelle Kinch shows that in high-stakes moments, self-service technology use can erode trust—unless companies design with emotion in mind.
New research by Michelle Kinch shows that in high-stakes moments, self-service technology use can erode trust—unless companies design with emotion in mind.
Applicants will have ample opportunity this admissions cycle to connect with Tuck around the world, on the Tuck campus, and virtually.
After more than 40 years of service to the Tuck community, Andy Steele T’79 is retiring from a legendary career in alumni engagement.
New live, online programs from Tuck Executive Education connect busy executives with timely insights from Tuck’s award-winning faculty.
NBA teams are awash in player data, but their personnel decisions come down to human judgment. Tuck professor Daniel Feiler explains how numerous biases can cause teams to make sub-optimal decisions about whom to trade, recruit and draft—and how those lessons apply to any organization.
At the 2025 Investiture ceremony, Dean Matthew J. Slaughter, keynote speaker Catie Griggs D’03, T’09, class speaker Will Burroughs T’25, and Distinguished Medal Award recipient David Grain T’89 celebrated the transformative power of community and the enduring strength of Tuck’s alumni network.
Recognized by the Tuck MBA Class of 2025, the professors were celebrated for their outstanding teaching in Analytics as well as Cooperation and Competition in the 21st Century Global Economy.
Peter Golder helped pioneer the historical method in marketing research more than 30 years ago. He’s still uncovering important truths where nobody else has bothered to look.
A conversation with James Siderius, assistant professor of business administration, on AI, social media, and the misinformation problem.
Digital platforms are uniquely vulnerable in times of crisis. Tuck marketing professor Prasad Vana explains why supply-side disruptions hit harder and what platform leaders need to know to respond effectively.
New Tuck MBA electives tackle the complexities of AI, advanced analytics, and global tech policy, preparing MBA students to lead through uncertainty and disruption.
The first Tuck Pathfinders program—a career-focused opportunity for first-year Dartmouth students offered through Tuck Undergraduate Education—concludes successfully, with plans to expand.
Tuck marketing professor Praveen Kopalle studies an overlooked part of the consumer journey: warding off the evil eye.
Tuck professor Gordon Phillips explains how today’s tech giants are redefining the classic conglomerate model by expanding through innovation and increased operational scope.
Tuck professor Emily Blanchard on the economic, political, and human impact of escalating trade policies.
Griggs is president of business operations for the Baltimore Orioles—the first woman in franchise history to hold the title.
Tuck professor Lauren Grewal discusses her new study that investigates potential reasons for why marketplace disability accessibility has not been universally accepted.
Tuck professor Mark DesJardine brings a more strategic approach to designing corporate sustainability programs.