Laurens Debo

Laurens Debo is the C.V. Starr Professor of Operations Management at Tuck. Previously, he was on the faculty of the Tepper School of Business of Carnegie Mellon University and the Booth School of Business at the University of Chicago. Professor Debo’s research focuses on the behavior of consumers and providers in different service settings. On the consumer side, he investigates how strategic consumer behavior shapes the demand for services. On the supply side, he studies the management of “discretionary services,” whose value to the consumer increases with the actual service time. His research has appeared in Manufacturing & Service Operations Management, Management Science, Operations Research and Production and Operations Management, among other journals. A part of his research has been funded by the NSF. He is an associate editor for Management Science, Manufacturing & Services Operations Management and Operations Research, a senior editor for Production and Operations Management, and serves on the editorial board of Service Science.