Faculty Directory

Nicole DeHoratius

Adjunct Professor Operations Management

Personal Website



DBA, Harvard Business School; MSc, University of Sussex; AB, Harvard College

Areas of Expertise

Operations management, retailing, service design, supply chain management


Supply Chain Management


Nicole DeHoratius is an expert in the management of retail operations. As a faculty member of the University of Chicago's Booth School of Business, she has published in leading journals such as Management Science, Harvard Business Review, and California Management Review. The Manufacturing & Service Operations Management (M&SOM) Society awarded her its Best Paper Award for the article “Retail Inventory Management When Records are Inaccurate,” (coauthored with Adam Mersereau and Linus Schrage).

Nicole’s industry projects include work with Fred Meyer, Hugo Boss, McDonald’s, Procter & Gamble, Staples, Target, Ulta Beauty, and Walmart, among others. She serves as the past-president of the Production and Operations Management (POM) Society’s College of Supply Chain Management, an associate editor for MSOM, and a department editor for POM.

Nicole received her DBA from Harvard Business School, her MSc from the University of Sussex as a Rotary Ambassadorial Scholar, and her AB, magna cum laude, from Harvard College. She joined Chicago Booth in 2001 and since then has taught operations management, service operations, and supply chain management to executives in programs and companies around the globe. For exemplifying the characteristics students most value in their professors, Nicole earned the 2015 and 2016 Rotman School of Management Teaching Award.

Professional Activities

Editorial positions

  • Decision Sciences Journal, Associate Editor, 2010–present
  • Journal of Business Logistics, Editorial Review Board, 2011–present
  • Journal of Operations Management, Associate Editor, 2015–present
  • Journal of Supply Chain Management, Editorial Review Board, 2007–present
  • Manufacturing & Service Operations Management Journal, Associate Editor 2011–present; Guest Editor, 2015–16
  • Production and Operations Management Journal, Co-Department Editor, Retail Operations, 2014–present; Senior Editor, Disaster Management, 2014–present   


  • Ralph Gomory Best Industry Studies Paper Award, 2017
  • Rotman School of Management Teaching Award, 2015 and 2016
  • Manufacturing & Service Operations Management Meritorious Service Award, 2012, 2013, 2014, and 2015
  • Manufacturing & Service Operations Management Best Paper Award, 2009
  • Journal of Supply Chain Management Best Reviewer Award, 2008 

Selected Publications

  • "The Impact of Supplier Inventory Level on Retailer Demand," with Nathan Craig and Ananth Raman, (2016) M&SOM, 18(4): 461-474.
  • "Execution Quality: An Analysis of Fulfillment Errors in a Retail Distribution Center," with Nathan Craig, Yan Jiang, and Diego Klabjan (2015), Journal of Operations Management, 38: 25-40.
  • "Field Research in Operations and Supply Chain Management," with Elliot Rabinovich (2011), Journal of Operations Management, 29: 371-375.
  • Introduction to the Special Issue: "Teaching Services & Retail Operations Management," with Zeynep Aksin (2010), INFORMS Transactions on Education, Part One 10(1): 1-2 & Part Two 11(1): 1-2.
  • "Retail Inventory Management When Records are Inaccurate," with Adam Mersereau & Linus Schrage (2008) M&SOM, 10(2): 257-277. Manufacturing & Service Operations Management 2009 Best Paper Award Winner.
  •  "Inventory Record Inaccuracy: An Empirical Analysis," with Ananth Raman (2008), Management Science, 54(4): 627-641.
  •  "Store Manager Incentive Design and Retail Performance: An Exploratory Investigation," with Ananth Raman (2007), M&SOM, 9(4): 518-534.
  •  "Execution: The Missing Link in Retail Operations," with Ananth Raman & Zeynep Ton (2001), California Management Review, 43(3): 136-152.
  •  "The Achilles’ Heel of Supply Chain Management," with Ananth Raman & Zeynep Ton (2001), Harvard Business Review, 79(5): 25-27.